For the purpose of discussion on commencement of business in the year 2012 a business institution “Vision Shipping Agencies” has been formed. After about 10 years from that day, Vision Shipping Agencies has extended its wings into various areas of business and in different sectors. Phoenix logistics is one of the subsidiary concerns of Phoenix Group. Phoenix Logistics is one of the emerging international freights forwarding, project logistics and relocation management companies delivering cost-effective solutions for international business. Since our inception, we have evolved into a comprehensive one-stop service provider for shipping, clearing and forwarding, stevedoring and transport services. With a broad range of logistics capabilities and a team of highly experienced staff, Phoenix takes pride in its capacity and overarching expertise that enables it to effectively meet any need for logistic services. Our strong commitment to exceeding our client’s expectations of quality has earned us a unique reputation in the rapidly changing industry of export/import logistics in Bangladesh. The vast array of services and industry solutions available from PHOENIX, can be your competitive edge. Exploring these pages will show how PHOENIX can synchronize customers need. We can be highly flexible in our approach to supply chain management and very effective at finding the best route and pricing options.

Our Mission

Our mission is to cultivate and sustain a long term relationship based on commitment and trust with our customers. Nothing is impossible. That’s been our belief right from our inception. And that’s what has made us address the individual needs of our customers. Needs like up -to-date Shipping information and other distribution services. To address these needs better, we have an independent transport unit, taking care of inland transfer of goods / containers of our customers. Our varied policies handle everything from pre-shipment to post-shipment formalities

Our Vision

Our vision is to provide a comprehensive range of export/import oriented services to our vast family of customers around the world at a competitive price. The inputs to achieve that mission are – hard work, expertise, commitment, efficiency and the much needed confidence. Thus came into existence Phoenix Logistics.


Phoenix Logistics is a license holder Freight Forwarding agent located in Chittagong, commercial capital of Bangladesh. It is an enlisted company of Freight Forwarding Agent Association, Chittagong; and also well authorized to work with the Chittagong Port & Custom Authority and Mongla Port & Custom Authority. With the quality of operational procedure & industriousness,  Phoenix Logistics have gained an upright working relation with the Chittagong Custom House & Chittagong Port Authority, and with the Mongla Port & Customs Authority.

Our Partners


What are the different terms of shipment?

The different terms in shipment are like CIF (Cost, Insurance and Freight), CIP (Carriage and Insurance Paid to), CFR (Cost and Freight), CPT (Carriage paid to), DAT (Delivered at Terminal), DAP (Delivered at Place), DDP (Delivery Duty Paid), EXW (Ex Works) etc.

How extensive is your network?

It’s important for a freight forwarder to have a reliable and established international network. This helps to facilitate the shipping process for their clients for a more streamlined end-to-end process. The larger the network, the more likely the freight forwarder can meet shippers’ demands and requirements.

Can you help me with customs clearance?

Customs clearance is an integral part of any ocean freight process and one that can make or break not only your shipment but also throw your entire supply chain into disarray. Most freight forwarders handle customs clearance. But some may just strictly be forwarders, meaning they handle only the transportation and logistics of your shipment. In such a case, you’ll need to find a separate broker to handle customs clearance for your shipment.

Will there be any costs at destination to consider?

There are always destination costs for shipments. The costs, however, vary from port to port and shipment to shipment. Some of the more common destination surcharges include release fees, terminal handling charges, and other delivery charges if your shipment is door-to-door.

Are there any specific requirements at destination I need to be aware of?

Import requirements differ from country to country – even for the same commodity. This is especially so if you’re moving overseas. Some countries have very strict rules on specific personal items and vehicles. Make sure to check with your freight forwarder or your agent at destination if there are any special requirements you need to know about at destination. This could be special licenses for your cargo, extra documents.

Do I have to pack and prepare my own cargo?

Some freight forwarders offer packing services. These may be in-house or outsourced to an external company. Other freight forwarders may not, which means it’ll be up to the shipper to pack the cargo.

If I need to ship by a certain date or need cargo to arrive by a certain date, what are my best options?

If you have urgent cargo, let your freight forwarder know immediately so they can plan for it. Keep in mind that getting your cargo onto the first-available sail date and vessel as that may sometimes mean higher prices. Sometimes, it may be worth it to pay a little bit more to get a faster transit or a direct service for better reliability. Some shippers prefer to get their cargo to destination as soon as possible, while others prefer a more affordable option. Make sure to let your freight forwarder know what your priorities are.

How do I know whether I need to ship by Full Container Load (FCL) or Less than Container Load (LCL)?

If you are shipping one pallet or a few pallets, it’s best to ship by Less than Container Load (LCL). This option allows you to only pay for the volume you need within the container and save money as your cargo is “consolidated” with other shippers in a 20 or 40 foot container. If you’re shipping multiple pallets (the final volume will depend on your exact dimensions) it is best to ship by Full Container Load (FCL) either a 20 or 40 foot container.

Is it possible to charter/ hire vessel costing millions of dollars by such company with no financial standing.

I am sure that there must be some criteria to check whether the company chartering a vessel has a strong financial standing.

When equipment has to be delivered in containers and Incoterms FCA delivery is required, is the seller responsible for the cost and supply of the containers or is the buyer responsible for providing the containers?

Under F-Terms like FCA, the seller’s obligation is limited to handing over the goods to the carrier nominated by the buyer and the seller has no obligation to contract for carriage. Since the contract of carriage is done by the buyer and the cargo is shipped in containers, the containers will under normal circumstances be provided by the carrier that the buyer has contracted with.. If the buyer wants to use their own containers or wants shipper to use their own containers, it must be clearly specified in the sales contract..

Please note that the Bill of Lading is a “straight bill” which expressly indicates the name of the consignee. The vessel cannot sail off the port because damaged cargo is on board the Vessel and the consignee refuses to discharge the damaged cargo. Is there an obligation of the consignee to discharge cargo even if the cargo is damaged?

What type of ship is it, what type of cargo and what type of damage and where, when and how did this damage happen..?? The bill of lading does not have anything to do with who discharges what, when, where and how.. It is only an “evidence” of the contract of carriage. The contract of carriage determines who is responsible for what.

If shipments are uncleared at POD due to some customs issue at destination, still shipper responsible ?

This depends on the shipping line and how bill of lading is consigned and what the Incoterms are.

How quickly can I get a quote?

Rates vary depending on many different factors including sail date, carrier, volume of merchandise, etc. So the sooner you get a quote, the earlier you can begin to plan your shipment to make sure you can meet your deadlines.

What’s included in your rates?

A large portion of the ocean freight industry remains opaque even today. There may be many leading digital freight forwarders that are working towards injecting price transparency, it’s still always good to get a breakdown of what services their container shipping rates include. For example, certain services such as documentation and customs-related charges may be included by some forwarders but not by others.

What kind of additional charges could I risk running into with my shipment?

There are many elements that can go into the overall price of your shipment. These depend on seasonality, commodity, destination, and other factors beyond your control. Surcharges such as the General Rate Increase (GRI) and Emergency Bunker Surcharge (EBS) can be announced at the last minute and be applicable to your shipment.

Not sure which solution fits your business needs?

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